Rick provides the best customer service I have ever seen and I can’t thank him enough for fixing my piano.  Rick tuned my Baldwin piano last week, before he came, I told him about a broken part that needs to be replaced, he ordered the part right away, and put in the new part after tuning my piano.  Rick also found another part that was broken, he improvised and implemented a temporary fix.  He also offered to come back for free after getting the new part.  Since my piano is still under manufacturer warranty, I tried to get the part from Baldwin, only to find out they don’t sell parts anymore.  Over the next few days, Rick helped me research the part name and found a comparable part from another brand.  I highly recommend Rick if you need to tune or fix your piano, he’s professional, honest and caring.